FAQ

  • What is DTG? πŸ€”

    Direct-to-Garment (DTG) is a printing method that uses specialized inkjet technology to print designs directly onto fabric. It's perfect for short runs and detailed designs.

  • How soon will my order ship? 🚚

    Orders typically ship within 5-7 business days after confirmation, but this can vary based on the complexity and size of your order.

  • Will I own the design created with Heavenly Jewell's? 🎨

    Yes, any custom designs we create for you are yours to own, unless otherwise specified. We’ll provide you with the necessary files after completion.

  • What file formats do you accept for printing? πŸ“„

    We accept PDF, JPG, and PNG file formats. Make sure your files are at least 150 dpi for optimal print quality.

  • Can you help with design services? ✏️

    Absolutely! Our talented design team is here to help bring your vision to life, whether you need a logo, promotional materials, or personalized gifts.

  • Do you offer bulk order discounts? πŸ’°

    Yes, we offer discounts on bulk orders. Please contact us for a custom quote based on your specific needs and quantities.

  • What types of products can you print on? πŸ‘•

    We print on a variety of products, including t-shirts, hoodies, mugs, business cards, and more. Just let us know what you're looking for!

  • Can I see a proof before my order is printed? πŸ“‘

    Definitely! We provide digital proofs for your approval to ensure everything looks perfect before we proceed with printing.

  • What is the return policy if I'm not satisfied? πŸ”„

    We stand by the quality of our products and services. If there’s an issue with your order, please contact us within 14 days for a resolution, which may include a reprint or refund.

  • Can you print on materials I provide? 🧡

    In some cases, yes. Please reach out to discuss your specific needs, and we'll let you know if it's possible.

  • What payment methods do you accept? πŸ’³

    We accept a variety of payment methods, including major credit cards, PayPal, Klarna, and Afterpay. If you have a preferred payment method, let us know, and we'll do our best to accommodate.

  • Can I track my order once it's shipped? πŸ“¦

    Yes, once your order is shipped, you'll receive a tracking number via email so you can monitor its journey to your doorstep.