FAQ
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What is DTG? π€
Direct-to-Garment (DTG) is a printing method that uses specialized inkjet technology to print designs directly onto fabric. It's perfect for short runs and detailed designs.
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How soon will my order ship? π
Orders typically ship within 5-7 business days after confirmation, but this can vary based on the complexity and size of your order.
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Will I own the design created with Heavenly Jewell's? π¨
Yes, any custom designs we create for you are yours to own, unless otherwise specified. Weβll provide you with the necessary files after completion.
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What file formats do you accept for printing? π
We accept PDF, JPG, and PNG file formats. Make sure your files are at least 150 dpi for optimal print quality.
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Can you help with design services? βοΈ
Absolutely! Our talented design team is here to help bring your vision to life, whether you need a logo, promotional materials, or personalized gifts.
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Do you offer bulk order discounts? π°
Yes, we offer discounts on bulk orders. Please contact us for a custom quote based on your specific needs and quantities.
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What types of products can you print on? π
We print on a variety of products, including t-shirts, hoodies, mugs, business cards, and more. Just let us know what you're looking for!
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Can I see a proof before my order is printed? π
Definitely! We provide digital proofs for your approval to ensure everything looks perfect before we proceed with printing.
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What is the return policy if I'm not satisfied? π
We stand by the quality of our products and services. If thereβs an issue with your order, please contact us within 14 days for a resolution, which may include a reprint or refund.
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Can you print on materials I provide? π§΅
In some cases, yes. Please reach out to discuss your specific needs, and we'll let you know if it's possible.
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What payment methods do you accept? π³
We accept a variety of payment methods, including major credit cards, PayPal, Klarna, and Afterpay. If you have a preferred payment method, let us know, and we'll do our best to accommodate.
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Can I track my order once it's shipped? π¦
Yes, once your order is shipped, you'll receive a tracking number via email so you can monitor its journey to your doorstep.